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Case Study: U.S. Depart. of Health and Human Services

Connecting A World of Innovators

 

Setting

Today, Grants.gov makes over $721 billion in federal funding opportunities accessible to the American public by connecting more than 1 million monthly users with 26 grant-making agencies.

In 2002, the office was established within The U.S. Department of Health and Human Services. It’s founding vision:

“To provide a central platform facilitating the federal grant application and award process for applicants and federal grant-making agencies.”

 

Role

Experience Design Lead

skill

User Research ▸ Product Strategy ▸ Interaction Design ▸ Copywriting ▸ Visual Design ▸ UX Development

 

The Challenge

Across a world of grants, we observed applicants with higher expectations for mobile-friendly and intuitive experiences. We also observed a rise of competitive private industry tools seeking to challenge The U.S. Department of Health and Human Services’ role as the de facto facilitator of federal non-profit funding.

Our mission is to transform the Grants.gov legacy product into a platform for a new era of discovery.

 

The Outcome

Grants.gov—our nation’s home for federal non-profit funding—now rests on a modern foundation, upheld by product, brand, and CX pillars, and provides shelter for millions within the grants community. Rebuilding this platform alongside three unique cross-functional teams and the office of the Director of Grants.gov, we achieved the following performance YoY:

  • New users increased by 24%

  • Active usage increased by ~18%

  • Over 75,000 additional submissions processed

  • New IC within the U.S. Department of HHS at large

 
 
 
US. Health and Human Services Past Work Extended Case Study


A Citizen Community

The Grants.gov ecosystem is home to millions of scattered innovators seeking federal funding (applicants) and the 27 federal grant-making agencies awarding the discretionary funds (grantors). Discover how we’re making innovation accessible to connect a world of innovators.